Privacy Policy
1. Our Commitment to Your Privacy
At MAIA Estates, we are committed to respecting and safeguarding your personal privacy. We understand that in the course of exploring our projects, contacting our team, or interacting with our website, you trust us with your personal information, and we adhere to industry best practices to ensure compliance with all applicable privacy laws and regulations, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025.
This Privacy Policy outlines how we collect, use, store, and protect the personal data you share with us. It applies to all users of our website and related online services. By visiting and using this website (“Website”), you accept and consent to the terms of this Privacy Policy, which is incorporated into our Terms.
We reserve the right to amend this Privacy Policy at any time without prior notice. You are encouraged to review this page periodically to remain informed of any changes.
2. Collection of Personal Information
We collect personal information only where it is reasonably necessary to deliver our services, respond to enquiries, or maintain effective communication with individuals and entities we interact with. Wherever practicable, personal data is collected directly from you through online forms, email communications, telephone conversations, or in-person interactions. In some cases, information may also be collected from publicly available sources or third parties, where appropriate and lawful.
The personal information we may collect includes (but is not limited to):
- • Contact details such as name, phone number, email address, and mailing address
- • Details relating to your interest in or engagement with our properties or services
- • Information about the products or services we currently provide or have previously provided to you
- • Financial information relevant to assessing suitability or completing transactions
In addition, we may automatically collect certain technical data to improve user experience and website performance, such as:
- • IP address, browser type, and operating system
- • Device identifiers (e.g., computer, mobile, tablet)
- • Pages visited, time and date of access, advertisements or links clicked, and other usage behaviour
- • Approximate device location, where permitted by your device settings
We only retain personal information that is relevant to the purpose for which it was collected and take reasonable steps to ensure its accuracy and completeness. All information is handled in accordance with applicable privacy laws and industry best practices.
3. Use of Personal Information
We use your personal information solely for the purposes for which it was provided, or for purposes reasonably related to those original purposes, unless you have consented otherwise or such use is permitted or required by law. This may include:
- • Responding to enquiries or requests
- • Processing transactions and providing property-related services
- • Managing our ongoing relationship with you
- • Informing you about projects, offerings, or services that may be of interest
- • Personalising your experience and improving website functionality
- • Providing customer support and responding to complaints or queries
- • Sending newsletters, promotional emails, or marketing communications (with your right to opt out at any time)
- • Internal operations such as troubleshooting, data analysis, research, and testing
- • Complying with applicable laws or responding to lawful requests from authorities
We respect your right to opt out of receiving marketing communications at any time. We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing purposes.
However, we may share it with trusted service providers, marketing agencies, or legal authorities where required, always ensuring appropriate data safeguards are in place. All such disclosures are made on a strictly need-to-know basis, and we take reasonable steps to ensure that third parties comply with applicable privacy standards when handling your information.
4. Accuracy, Security, and Retention of Information
We rely on the accuracy of the information you provide and encourage you to notify us promptly of any updates or corrections. While we take reasonable steps to ensure accuracy, we are not liable for consequences arising from inaccurate or outdated information provided by you or collected in good faith.
We implement appropriate technical and organisational security measures, including encryption, access controls, and monitoring, to protect your data against unauthorised access, misuse, loss, or disclosure. Access to personal information within our organisation is strictly limited to authorised personnel with legitimate business needs, and is governed by internal confidentiality protocols.
We retain personal information only for as long as it is necessary to fulfil the purposes for which it was collected or as required by law. When personal data is no longer required, we securely delete it or permanently de-identify it in accordance with applicable legal and regulatory obligations.
5. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.
To exercise these rights, please contact us using the contact details provided on the website. We may require verification of identity before disclosing or altering any personal information, as a security measure. Under usual circumstances, you will be granted full access to your personal information. However, there may be specific legal or administrative grounds on which access could be restricted. In such cases, we will provide you with a clear explanation for the denial.
6. Cookies and Tracking Technologies
Our Website may use cookies and similar technologies to enhance user experience, understand online behaviour, and optimise website performance. Cookies are small text files stored on your device if you consent. These may be used to:
- • Recognise repeat visitors and personalise content
- • Improve website functionality and customer service
- • Deliver relevant advertising and measure its effectiveness
7. Third-Party Links and Disclosure
Our Website may contain links to external websites, partner networks, affiliates, and advertisers. Please note that these sites have their own privacy policies, and we are not responsible or liable for their practices. We recommend reviewing their policies before providing any personal information.
We may also disclose your information to:
- • Affiliates, subsidiaries, or group companies for business or operational purposes
- • Service providers, contractors, or business partners assisting us in operations
- • Law enforcement authorities, courts, or regulators, where disclosure is legally required
Some recipients may be located outside India. In such cases, we take reasonable measures to ensure that cross-border data transfers comply with applicable laws and provide adequate protection for your personal information.
8. Children's Privacy
Our Website and services are not directed towards individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18 without appropriate parental or guardian consent, we will take immediate steps to delete such information from our records.
Parents or legal guardians who believe that their child may have provided us with personal information are encouraged to contact us so that we can remove such data.
9. Your Interaction With Us
When you visit our Website to browse, read, or download content, our systems may automatically log non-personal information such as IP addresses, pages viewed, and timestamps. These logs are anonymised and not linked to your identity.
While we strive to maintain security and confidentiality, no system is completely immune from risk. You acknowledge that transmission of information via the internet is not entirely secure, and we cannot guarantee absolute security of your data.
10. Governing Law
This Privacy Policy is governed by the laws of India, particularly the provisions of the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025. Any disputes relating to privacy or data protection shall be subject to the jurisdiction of the courts in Bangalore.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way your information is handled, please contact us at the details provided on the Website.
This Privacy Policy is effective as of 23rd September, 2025.